Refund policy

At Supply Yard UK, we are committed to providing high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we have a clear and transparent return process to assist you.

1. Return Window

We offer a 28-calendar-day return window. This means you have 28 calendar days after receiving your item to request a return. If 28 calendar days have passed since your delivery, unfortunately we cannot offer you a refund or return under this policy.

2. Eligibility for Returns

To be eligible for a return, your item must be in the exact condition that you received it:

• It must be unused, uninstalled, and in its original packaging

• All tags, labels, and included accessories must be intact

• Your order confirmation or proof of purchase is required

• Items that have been cut, drilled, modified, installed, or altered after delivery are not eligible for return

3. Damaged, or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 24 hours of delivery at sales@supplyyard.co.uk with clear photographic evidence of the issue. We will arrange a full refund or replacement and cover all return shipping costs. Claims submitted after 24 hours of delivery may not be eligible for a free return or full refund.

4. Return Shipping Costs & Method

To ensure complete transparency, here is how return shipping is handled:

• Damaged or Incorrect Items: Contact us within 24 hours of delivery with photographic evidence. We will arrange a full refund or replacement and cover all return shipping costs.

• Change of Mind Returns: If you ordered the wrong item or simply no longer want it, you are responsible for arranging and paying for the return shipping costs. We recommend using a tracked delivery service as we cannot accept responsibility for returned parcels lost in transit.

We do not provide prepaid return shipping labels for change-of-mind returns.

5. Restocking Fees

We do not charge any restocking fees on returns.

6. Order Cancellations

Orders can be cancelled free of charge within 12 hours of placing them (Provided the order has not yet been dispatched). To cancel, contact us immediately at sales@supplyyard.co.uk with your order number. If the order has already been dispatched, please use our standard return process once you receive the item.

7. Refund Processing

We will notify you by email once we have received and inspected your returned item.

• Approval & Timeline: Approved refunds are processed within 14 calendar days of receiving and inspecting the returned item at our facility

• Payment Method: Refunds are issued to your original payment method only

• Delivery Charges: Original delivery charges are non-refundable unless the return is due to our error

8. Exchanges

Supply Yard UK does not offer direct exchanges. If you require a different product, please return your original purchase in accordance with this policy and place a new order through our website.

9. Contact Information: