IKO TGX Torch-On SBS Underlay (16m2/Roll)

At Supply Yard UK, we are committed to providing a reliable, transparent, and efficient shipping experience for all our customers across the United Kingdom.

Shipping Destination

We currently ship exclusively within the United Kingdom (mainland). Orders placed for delivery outside the UK mainland cannot be processed.

Shipping Cost

Delivery charges depend on the product category and your order value. All charges are shown clearly in your basket and at checkout before you pay. Because building materials vary greatly in size and weight, different categories have different delivery rates.

Product Category	Order Value	Standard Delivery	Express Delivery
Core / General Items	Under £200	£15	–
	£200 and over	Free	–
Insulation, Plasterboard & Drylining	Under £400	£45	£90
	£400 and over	Free	£55
Timber, Building Materials, Joinery, Gardens & Roofing	Under £300	£30	£50
	£300 and over	Free	£35
Screws & Fixings, Adhesives & Sealants	Under £75	£7.50	–
	£75 and over	Free	–
Facing Bricks	Any order value	£85 per pack	–
Bulk Deals / Pallets	Any order value	£120 flat	–

 

Orders containing products from different categories may show more than one delivery charge, as items can ship separately from different suppliers.

Delivery Timeframes

Detail	Information
Order Handling Time	0–1 business day (Monday–Friday)
Order Cut-Off Time	2:00 PM GMT
Standard Transit Time	3–5 business days (Monday–Friday)
Express Transit Time	1–2 business days (Monday–Friday)
Estimated Delivery	Standard: 3–7 days incl. handling / Express: 1–3 days incl. handling

 

Orders placed after 2:00 PM GMT or on weekends and UK public holidays will be processed on the next available business day.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to severe weather, courier disruptions, public holidays, or other circumstances beyond our control.

Carrier Services

We dispatch orders using trusted UK courier and haulage services, including:

• Royal Mail
• Evri
• FedEx
• UPS
• DHL
• Palletised freight carriers (for heavy and bulk items)

The carrier selected for your order will depend on the parcel's size, weight, and delivery destination. Larger building materials are delivered on pallets via specialist vehicles and are typically delivered kerbside.

Order Tracking

Once your order has been shipped, you will receive a dispatch confirmation email containing your tracking number. You can use this tracking number to monitor your shipment from dispatch through to delivery.

Dispatch Days

Orders are dispatched Monday through Friday only. Orders placed on weekends or UK public holidays will be processed on the next available business day.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may leave a notification card, attempt redelivery, or make the parcel available for collection at a local depot, depending on the courier's policy.

Customers are responsible for providing a complete and accurate delivery address at checkout. Supply Yard UK is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work directly with the courier to investigate and resolve the issue as quickly as possible.

Contact Information:

At Supply Yard UK, we are committed to providing high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we have a clear and transparent return process to assist you.

1. Return Window

We offer a 28-calendar-day return window. This means you have 28 calendar days after receiving your item to request a return. If 28 calendar days have passed since your delivery, unfortunately we cannot offer you a refund or return under this policy.

2. Eligibility for Returns

To be eligible for a return, your item must be in the exact condition that you received it:

• It must be unused, uninstalled, and in its original packaging

• All tags, labels, and included accessories must be intact

• Your order confirmation or proof of purchase is required

• Items that have been cut, drilled, modified, installed, or altered after delivery are not eligible for return

3. Damaged, or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 24 hours of delivery at sales@supplyyard.co.uk with clear photographic evidence of the issue. We will arrange a full refund or replacement and cover all return shipping costs. Claims submitted after 24 hours of delivery may not be eligible for a free return or full refund.

4. Return Shipping Costs & Method

To ensure complete transparency, here is how return shipping is handled:

• Damaged or Incorrect Items: Contact us within 24 hours of delivery with photographic evidence. We will arrange a full refund or replacement and cover all return shipping costs.

• Change of Mind Returns: If you ordered the wrong item or simply no longer want it, you are responsible for arranging and paying for the return shipping costs. We recommend using a tracked delivery service as we cannot accept responsibility for returned parcels lost in transit.

We do not provide prepaid return shipping labels for change-of-mind returns.

5. Restocking Fees

We do not charge any restocking fees on returns.

6. Order Cancellations

Orders can be cancelled free of charge within 12 hours of placing them (Provided the order has not yet been dispatched). To cancel, contact us immediately at sales@supplyyard.co.uk with your order number. If the order has already been dispatched, please use our standard return process once you receive the item.

7. Refund Processing

We will notify you by email once we have received and inspected your returned item.

• Approval & Timeline: Approved refunds are processed within 14 calendar days of receiving and inspecting the returned item at our facility

• Payment Method: Refunds are issued to your original payment method only

• Delivery Charges: Original delivery charges are non-refundable unless the return is due to our error

8. Exchanges

Supply Yard UK does not offer direct exchanges. If you require a different product, please return your original purchase in accordance with this policy and place a new order through our website.

9. Contact Information: