At Supply Yard UK, we are committed to providing a reliable, transparent, and efficient shipping experience for all our customers across the United Kingdom.
Shipping Destination
We currently ship exclusively within the United Kingdom (mainland). Orders placed for delivery outside the UK mainland cannot be processed.
Shipping Cost
Delivery charges depend on the product category and your order value. All charges are shown clearly in your basket and at checkout before you pay. Because building materials vary greatly in size and weight, different categories have different delivery rates.
| Product Category | Order Value | Standard Delivery | Express Delivery |
|---|---|---|---|
| Core / General Items | Under £200 | £15 | – |
| £200 and over | Free | – | |
| Insulation, Plasterboard & Drylining | Under £400 | £45 | £90 |
| £400 and over | Free | £55 | |
| Timber, Building Materials, Joinery, Gardens & Roofing | Under £300 | £30 | £50 |
| £300 and over | Free | £35 | |
| Screws & Fixings, Adhesives & Sealants | Under £75 | £7.50 | – |
| £75 and over | Free | – | |
| Facing Bricks | Any order value | £85 per pack | – |
| Bulk Deals / Pallets | Any order value | £120 flat | – |
Orders containing products from different categories may show more than one delivery charge, as items can ship separately from different suppliers.
Delivery Timeframes
| Detail | Information |
|---|---|
| Order Handling Time | 0–1 business day (Monday–Friday) |
| Order Cut-Off Time | 2:00 PM GMT |
| Standard Transit Time | 3–5 business days (Monday–Friday) |
| Express Transit Time | 1–2 business days (Monday–Friday) |
| Estimated Delivery | Standard: 3–7 days incl. handling / Express: 1–3 days incl. handling |
Orders placed after 2:00 PM GMT or on weekends and UK public holidays will be processed on the next available business day.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to severe weather, courier disruptions, public holidays, or other circumstances beyond our control.
Carrier Services
We dispatch orders using trusted UK courier and haulage services, including:
- Royal Mail
- Evri
- FedEx
- UPS
- DHL
- Palletised freight carriers (for heavy and bulk items)
The carrier selected for your order will depend on the parcel's size, weight, and delivery destination. Larger building materials are delivered on pallets via specialist vehicles and are typically delivered kerbside.
Order Tracking
Once your order has been shipped, you will receive a dispatch confirmation email containing your tracking number. You can use this tracking number to monitor your shipment from dispatch through to delivery.
Dispatch Days
Orders are dispatched Monday through Friday only. Orders placed on weekends or UK public holidays will be processed on the next available business day.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, the courier may leave a notification card, attempt redelivery, or make the parcel available for collection at a local depot, depending on the courier's policy.
Customers are responsible for providing a complete and accurate delivery address at checkout. Supply Yard UK is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.
Lost or Delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work directly with the courier to investigate and resolve the issue as quickly as possible.
Contact Information:
| Store Name | Supply Yard UK |
| Company No. | 16994235 |
| Registered Address | 139a Cherry Orchard Road, Croydon, England, CR0 6BF, United Kingdom |
| sales@supplyyard.co.uk | |
| Phone | +44 (7446) 365-929 |
| Website | https://supplyyard.co.uk |
| Support Hours | Monday to Friday, 9:00 AM – 5:00 PM GMT |
| Response Time | Our customer support team responds within 48 hours (on business days, Mon-Fri) |