At Supply Yard UK, we are committed to providing a reliable and transparent delivery experience for all our customers across the United Kingdom.
1. Delivery Destination
We deliver exclusively within the United Kingdom mainland. We do not deliver to the following postcode areas: AB, CA, CF, DD, DG, EH, EX, FK, KA, KW, KY, IV, LA, LD, LL, ML, NP, PA, PH, PL, SA, SY, TR, TQ, and TD.
If your delivery address falls within one of these postcode areas, we will contact you before processing your order to confirm any additional delivery costs. We do not offer international delivery.
2. Delivery Charges
All prices shown are the final prices you pay. Supply Yard UK is not VAT registered.
Insulation, Plasterboard & Drylining
| Order Value | Delivery Charge |
| Under £400 | £45.00 |
| Over £400 | FREE |
Timber & Sheet, Building Materials, Joinery, Gardens & Landscaping
| Order Value | Delivery Charge |
| Under £300 | £30.00 |
| Over £300 | £15.00 |
Screws, Fixings, Adhesives & Sealants
| Order Value | Delivery Charge |
| Under £75 | £7.50 |
| Over £75 | £4.00 |
Tools & Workwear
| Order Value | Delivery Charge |
| Under £200 | £15.00 |
| Over £200 | £7.00 |
Facing Bricks
| Item | Delivery Charge |
| All facing brick packs | Delivery is included in the pack price — no separate delivery charge is added at checkout |
Because delivery is built into the price of each pack, the cost scales automatically with the number of packs you order.
Bulk Deals & Pallets
| Item | Delivery Charge |
| Per order | £120.00 |
Applies to palletised products including packs of timber, sheet materials, blocks, loose aggregates and pallets of cement, insulation, plasterboard and bagged products.
3. Express Delivery
Express delivery is available on selected product categories. Express availability and lead times are shown on each product page.
Express — Insulation, Plasterboard & Drylining
| Order Value | Express Charge |
| Under £400 | £90.00 |
| Over £400 | £55.00 |
Express — Timber & Sheet, Building Materials, Joinery, Gardens & Landscaping
| Order Value | Express Charge |
| Under £300 | £50.00 |
| Over £300 | £35.00 |
4. Delivery Timeframes
| Detail | Information |
| Order Cut-Off Time | 2:00 PM GMT (Monday to Friday) |
| Standard Delivery | 2–3 business days |
| Named Day Delivery | Available on large and bulky items |
Orders placed after 2:00 PM, on weekends, or on UK public holidays will be processed on the next available business day. For example, an order placed after 2:00 PM on Friday will be processed on Monday.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier disruptions, severe weather, or public holidays.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking details. You can also track your order via our Track Your Order page at https://supplyyard.co.uk/pages/track-your-order.
6. Delivery Requirements
To ensure your delivery goes smoothly, please ensure:
- An adult is available on-site to accept and sign for the delivery
- Clear vehicle access is available at the delivery address
- A complete and accurate delivery address is provided at checkout
All deliveries are made to the kerbside of your property. Offload facilities such as a tail lift or forklift can be requested but may incur an additional charge.
7. Checking Your Delivery
Before signing the Proof of Delivery, please:
- Confirm you have received the correct products
- Check for any visible damage or defects
- Note any issues on the Proof of Delivery before signing
By signing without notes, you confirm the delivery is complete and in good condition. If you identify an issue that was not visible at the point of delivery, please report it within 48 hours.
8. Unattended Delivery
If you are unavailable on your delivery day and would like delivery to proceed in your absence, please notify us at sales@supplyyard.co.uk no later than 2:00 PM on the day before your scheduled delivery.
Please note: once delivery is confirmed, you take full responsibility for the products. No chargeback will be accepted as you will have waived your right to a signed Proof of Delivery.
9. Failed Delivery Attempts
If we are unable to complete a delivery due to access issues, no one being available, or other reasons within your control, a redelivery fee of £50.00 or 20% of your order value (whichever is greater) may apply.
To avoid redelivery charges, please inform us of any access restrictions when placing your order or contact us at sales@supplyyard.co.uk before your scheduled delivery date.
10. Order Cancellations
Orders can be cancelled free of charge by 2:00 PM on the working day before your scheduled delivery. For example, for a Monday delivery, notify us by 2:00 PM on the preceding Friday.
Cancellations after this time may result in a redelivery charge. Contact us at sales@supplyyard.co.uk with your order number as soon as possible.
11. Restricted Access
If your delivery address has any access restrictions, please notify us when placing your order or no later than 2:00 PM on the day before delivery. Restrictions include:
- Double yellow lines or red routes
- Narrow lanes, steep hills, low bridges, or width-restricted roads
If a specialist vehicle is required, there may be an additional charge. We will contact you to discuss your options.
12. Lost or Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us at sales@supplyyard.co.uk and we will investigate and resolve the issue promptly.
13. Contact Us
| Store Name | Supply Yard UK |
| Company No. | 16916318 |
| Address | 33 Queensway, Clifton, Swinton, Manchester, M27 8QE, United Kingdom |
| sales@supplyyard.co.uk | |
| Phone | +44 7403048504 |
| Support Hours | Monday to Friday, 9:00 AM – 5:00 PM GMT |
| Response Time | Our customer support team responds within 48 hours (on business days, Mon-Fri) |