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Bostik Cempolay Deep Floor Levelling Compound Grey 20kg

Bostik Cempolay Deep Floor Levelling Compound Grey 20kg

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£31.27
Sale price  £31.27 Regular price 
Fast UK Delivery 
28 Days Return
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    Description

    Product Overview

    Bostik Cempolay Deep Floor Levelling Compound in a 20kg bag. This high-strength, protein-free, cement-based levelling compound is designed for deep internal applications. It levels and smooths uneven subfloors, capable of building up from 5mm to 50mm in a single pour. 

    The formulation combines selected cements and organic binders to produce a robust, free-flowing mortar that transforms irregular subfloors into a flat, load-bearing surface ready for a wide range of floor coverings. 

    Once mixed with water, the compound develops a smooth, easily workable consistency with excellent flow and rapid hardening characteristics. 

    Its protein-free composition reduces the risk of bacterial growth, making it suitable for hygiene-sensitive areas in healthcare or food preparation environments.

    Features & Benefits

    • Wide application thickness: Levels from 5mm to 50mm in a single application, ideal for significant height corrections and deep filling.
    • High strength and durability: Creates a dense, load-bearing surface suitable for light to heavy-duty interior traffic prior to floor covering installation.
    • Protein-free formulation: Prevents biological contamination, ensuring suitability in hospitals, kitchens, and other hygiene-critical areas.
    • Excellent workability: Free-flowing mortar with a 15-20 minute working time for easy application and self-levelling performance.
    • Rapid setting: Accepts light foot traffic after approximately 90 minutes, expediting project turnaround.
    • Versatile substrate compatibility: Bonds to concrete, sand/cement screeds, stone, and properly prepared unglazed tiles.
    • Underfloor heating compatibility: Suitable for use over warm-water underfloor heating systems when installed to correct specification.
    • Smooth finish: Provides a high-quality, even surface for vinyl, carpet, tile, and other bonded coverings.
    • Bag size - 20 kg: Supplied in 20kg units to achieve consistent water-to-powder ratio and reliable site handling.


    Applications

    • Levelling uneven subfloors: Corrects irregularities and undulations in concrete or screeded floors.
    • Raising floor levels: Builds up internal floors to significant heights in one operation.
    • Filling depressions and trenches: Ideal for filling low spots, voids, or service channels.
    • Creating sloping screeds: Forms controlled gradients for drainage or transitions between floor levels.
    • Smoothing over existing hard surfaces: Suitable for use over well-bonded, sound subfloors such as concrete, sand/cement screeds, stone, or unglazed ceramic and quarry tiles.
    • Not suitable for: Use over wooden floors, adhesive residues, mastic asphalt, or areas subject to permanent water immersion.


    Installation Guidance

    • Substrate preparation: Surfaces must be clean, dry, structurally sound, and free of grease, dust, laitance, or contaminants. Mechanical preparation such as grinding or shot blasting may be required.
    • Repair and inspection: Fill cracks and voids with a suitable repair mortar such as Bostik Rapid Repair Mortar and allow to dry before application.
    • Environmental conditions: Maintain substrate, air, and material temperature between +5°C and +27°C; avoid draughts during curing.
    • Mixing ratio: Add exactly 3.5 litres of clean, cold water per 20 kg bag. Gradually add powder to water while mixing with a heavy-duty drill (minimum 650 rpm) fitted with a mixing paddle. Mix for at least two minutes, allow to stand for one minute, then briefly re-mix.
    • Application process: Pour immediately after mixing, spreading evenly with a steel trowel or gauge rake to the desired thickness. Use a spiked roller within 10–15 minutes to de-aerate and achieve a uniform finish.
    • Working time: Approximately 15–20 minutes at +20°C. Do not add water to re-temper the mix once it begins to stiffen.
    • Drying and curing: Protect the surface until set. Allow full drying before applying coverings — typically 24 hours per 5 mm thickness at +20°C.


    Compliance & Performance

    • Material composition: Cement and polymer binder blend with fine aggregates; free from protein and casein.
    • Application depth: Suitable for single-pour thicknesses between 5 mm and 50 mm.
    • Compressive strength: High early and final strength for domestic, commercial, and light-industrial interiors.
    • Working time and trafficability: Approximately 15–20 minutes working time; accepts light foot traffic after 90 minutes at +20°C.
    • Drying time before coverings: 4 hours for loose-laid coverings; approximately 24 hours per 5 mm thickness for bonded finishes such as vinyl or wood.
    • Surface moisture: Ensure substrate <75%RH before installation of impervious finishes.
    • Compatibility: Suitable for use over concrete, screed, stone, and other rigid mineral subfloors; not for exterior or submerged applications.
    • Standards compliance: Subfloor preparation and installation in accordance with BS 8204 (Code of Practice for Concrete Subfloors).
    • Important note: Always follow the manufacturer’s data sheet and safety guidance. Use appropriate PPE during mixing and application, and ensure adequate ventilation throughout the curing process.


    Shipping Policy

    At Supply Yard UK, we are committed to providing a reliable, transparent, and efficient shipping experience for all our customers across the United Kingdom.

    Shipping Destination

    We currently ship exclusively within the United Kingdom (mainland). Orders placed for delivery outside the UK mainland cannot be processed.

    Shipping Cost

    Delivery charges depend on the product category and your order value. All charges are shown clearly in your basket and at checkout before you pay. Because building materials vary greatly in size and weight, different categories have different delivery rates.

    Product Category Order Value Standard Delivery Express Delivery
    Core / General Items Under £200 £15
    £200 and over Free
    Insulation, Plasterboard & Drylining Under £400 £45 £90
    £400 and over Free £55
    Timber, Building Materials, Joinery, Gardens & Roofing Under £300 £30 £50
    £300 and over Free £35
    Screws & Fixings, Adhesives & Sealants Under £75 £7.50
    £75 and over Free
    Facing Bricks Any order value £85 per pack
    Bulk Deals / Pallets Any order value £120 flat

     

    Orders containing products from different categories may show more than one delivery charge, as items can ship separately from different suppliers.

    Delivery Timeframes

    Detail Information
    Order Handling Time 0–1 business day (Monday–Friday)
    Order Cut-Off Time 2:00 PM GMT
    Standard Transit Time 3–5 business days (Monday–Friday)
    Express Transit Time 1–2 business days (Monday–Friday)
    Estimated Delivery Standard: 3–7 days incl. handling / Express: 1–3 days incl. handling

     

    Orders placed after 2:00 PM GMT or on weekends and UK public holidays will be processed on the next available business day.

    Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to severe weather, courier disruptions, public holidays, or other circumstances beyond our control.

    Carrier Services

    We dispatch orders using trusted UK courier and haulage services, including:

    • Royal Mail
    • Evri
    • FedEx
    • UPS
    • DHL
    • Palletised freight carriers (for heavy and bulk items)

    The carrier selected for your order will depend on the parcel's size, weight, and delivery destination. Larger building materials are delivered on pallets via specialist vehicles and are typically delivered kerbside.

    Order Tracking

    Once your order has been shipped, you will receive a dispatch confirmation email containing your tracking number. You can use this tracking number to monitor your shipment from dispatch through to delivery.

    Dispatch Days

    Orders are dispatched Monday through Friday only. Orders placed on weekends or UK public holidays will be processed on the next available business day.

    Failed Delivery Attempts

    If a delivery attempt is unsuccessful, the courier may leave a notification card, attempt redelivery, or make the parcel available for collection at a local depot, depending on the courier's policy.

    Customers are responsible for providing a complete and accurate delivery address at checkout. Supply Yard UK is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

    Lost or Delayed Parcels

    If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work directly with the courier to investigate and resolve the issue as quickly as possible.

    Contact Information:

    Store Name Supply Yard UK
    Company No. 16994235
    Registered Address 139a Cherry Orchard Road, Croydon, England, CR0 6BF, United Kingdom
    Email sales@supplyyard.co.uk
    Phone +44 (7446) 365-929
    Website https://supplyyard.co.uk
    Support Hours Monday to Friday, 9:00 AM – 5:00 PM GMT
    Response Time Our customer support team responds within 48 hours (on business days, Mon-Fri)

    Refund Policy

    At Supply Yard UK, we are committed to providing high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we have a clear and transparent return process to assist you.

    1. Return Window

    We offer a 28-calendar-day return window. This means you have 28 calendar days after receiving your item to request a return. If 28 calendar days have passed since your delivery, unfortunately we cannot offer you a refund or return under this policy.

    2. Eligibility for Returns

    To be eligible for a return, your item must be in the exact condition that you received it:

    It must be unused, uninstalled, and in its original packaging

    All tags, labels, and included accessories must be intact

    Your order confirmation or proof of purchase is required

    Items that have been cut, drilled, modified, installed, or altered after delivery are not eligible for return

    3. Damaged, or Incorrect Items

    If your item arrives damaged or incorrect, please contact us within 24 hours of delivery at sales@supplyyard.co.uk with clear photographic evidence of the issue. We will arrange a full refund or replacement and cover all return shipping costs. Claims submitted after 24 hours of delivery may not be eligible for a free return or full refund.

    4. Return Shipping Costs & Method

    To ensure complete transparency, here is how return shipping is handled:

    Damaged or Incorrect Items: Contact us within 24 hours of delivery with photographic evidence. We will arrange a full refund or replacement and cover all return shipping costs.

    Change of Mind Returns: If you ordered the wrong item or simply no longer want it, you are responsible for arranging and paying for the return shipping costs. We recommend using a tracked delivery service as we cannot accept responsibility for returned parcels lost in transit.

    We do not provide prepaid return shipping labels for change-of-mind returns.

    5. Restocking Fees

    We do not charge any restocking fees on returns.

    6. Order Cancellations

    Orders can be cancelled free of charge within 12 hours of placing them (Provided the order has not yet been dispatched). To cancel, contact us immediately at sales@supplyyard.co.uk with your order number. If the order has already been dispatched, please use our standard return process once you receive the item.

    7. Refund Processing

    We will notify you by email once we have received and inspected your returned item.

    Approval & Timeline: Approved refunds are processed within 14 calendar days of receiving and inspecting the returned item at our facility

    Payment Method: Refunds are issued to your original payment method only

    Delivery Charges: Original delivery charges are non-refundable unless the return is due to our error

    8. Exchanges

    Supply Yard UK does not offer direct exchanges. If you require a different product, please return your original purchase in accordance with this policy and place a new order through our website.

    9. Contact Information:

    Store Name Supply Yard UK
    Company No. 16994235
    Registered Address 139a Cherry Orchard Road, Croydon, England, CR0 6BF, United Kingdom
    Email sales@supplyyard.co.uk
    Phone +44 (7446) 365-929
    Website https://supplyyard.co.uk
    Support Hours Monday to Friday, 9:00 AM – 5:00 PM GMT
    Response Time Our customer support team responds within 48 hours (on business days, Mon-Fri)

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